NO-NONSENSE RETURN POLICY:
You have up to 60 days from the date of purchase to decide if you want to keep your shoes, apparel, or gear. However, you must return your purchase in new and unused condition with the original tags and packaging to receive a full refund. So, pay attention to the following instructions!
POLICY ON SHOES
TRYING YOUR SHOES WITHOUT RUNNING IN THEM:
Sounds tricky, right? Not so much. We both want you to love your shoes. Try these two easy ideas to be sure you've met your match:
- TRY 'EM FOR 30 MINUTES
Right out of the box, wear your shoes inside your home or office for 30 minutes. You'll know pretty quick if they are the right ones for you.
- NOT SURE THEY ARE YOUR MATCH? TRY A DIFFERENT PAIR!
If you don't love your shoes using our simple test above, give us a call and we can help you swap them out for a different pair. Just make sure the pair that didn't work are back before your 60 days are up!
POLICY ON APPAREL
You get 60 days to decide if you want to keep your apparel. Return your apparel in new and unused condition with the original tags and packaging, and you'll be taken care of. Pronto!
POLICY ON ACCESSORIES
Not sure about your accessory purchase? Just return it in new and unused condition within 60 days of your purchase date with all the original tags and packaging. No questions asked!
National Running Center reserves the right to refuse service to customers who excessively return shoes, apparel, or accessories for exchange or refund. We hate to say it, but since we obviously can't help these customers find the right product, we will encourage them to move on to someone who can.
POLICY ON NUTRITION
We are very happy to provide our customers with a wide selection of energy gels, chews, and supplements. Unfortunately we cannot accept returns of food products.
However, we understand that sometimes gels can leak or be easily damaged during shipping; therefore we will be able to provide a refund for all items that are damaged/defective upon receiving them. If we mistakenly sent you any products that were past the "Best by" date, or if we simply sent you the wrong items; we will be happy to provide a refund for those items as well. We simply ask that you not send them back to us!
If you have an issue in requesting a return for incorrect or damaged nutritional items through our website; you may contact us at help@nationalrunningcenter.com, via our website chat, or give us a call at 1-800-541-1773.
RESTOCKING FEES:
You have up to 60 days from the date of purchase to decide if you want to keep your shoes, apparel, or gear. However, you must return your purchase in new and unused condition with the original tags and packaging to receive a full refund. Sounds pretty simple, right?
Here is where the Ifs, ands, or buts come in:
-If you are cutting it close on the 60 day window, MAKE SURE your return is postmarked not more than 60 Days after the date on your receipt. Please enclose a copy of your receipt with your return to verify you made it under the wire.
-If you return an item AFTER 60 days, we will not issue a refund, and we will not return it to you unless you agree to pay shipping to get it back.
-If you return an item within the 60 day window that is not in new and unused condition*, we will not issue a refund and we will not return it to you unless you agree to pay shipping to get it back.
-If you return an item within the 60 day window that is not in its original packaging but is otherwise new and unused, we will issue a refund after deducting a restocking fee of 10% - 25%. Our returns department will determine the percentage based upon how much work needs to be done to repackage the product for resale.
-When you receive your order, keep all original hangtags. Remove them if you need to try the product on of course. But don't throw them away until you are sure you are keeping your gear. If your order includes shoes, DO NOT discard or deface your shoe box until you are sure you are keeping your shoes. A damaged shoe box will always incur a restocking fee.
*WHAT IS "NEW & UNUSED?"
New and Unused is just what it implies. If the product you want to return shows any signs of use (wear, dirt, smell, hair, scuffing, discoloration, etc.) it is not new and unused.
HOW TO MAKE A RETURN:
NATIONAL RUNNING CENTER EXPO PURCHASES
Bought your gear at a recent running event, and now you are having second thoughts? Write a short note telling us your story, and when and where you made your purchase. Please enclose a copy of your receipt if you have it. If you don't have a copy of your receipt, we will calculate your refund based on the lowest selling price from the time that you purchased your product.
ONLINE PURCHASES
Are you an online shopper? Here's the shortest line: contact us via the built-in "chat with us" feature on our website, or via email at help@nationalrunningcenter.com and reorder today, or confirm that you are still within your 60 Day return window. Or if you're not in a rush, simply fill out the back of your package invoice and mail back to us so we can take care of you.
Simply mail your return to:
National Running Center
Attn: Returns Department
1588 Heart Lake Road
Jermyn, PA 18433
Please allow 2-3 weeks for processing a return or exchange.
