- Why isn't my PR Club working?

Always make sure you're signed into your account before placing your order to ensure you receive your PR Club membership benefits.
Also, we no longer give out physical membership cards. Now when you log into your account on our website, all of your benefits will apply at checkout.

- Why am I not getting my discount?

After you've placed your items in your cart, a small pop-up box in the lower-middle section of your screen will come up with multiple options; make sure you select the right one to ensure you receive the full discounts.
For example: If you're a PR Club member, and there is an email promotion running, make sure you select "get a discount" from the pop-up box; this will combine your PR Club benefits and the current promotion.
Our goal is to always get your order shipped out to you as soon as possible; ideally with in 1-2 business days. However, all of our in-house staff also travel to the many race expos we attend across the country; which can sometimes leave us understaffed back at the warehouse.
We closed down our retail store due to covid; all of the running events we attended every year were cancelled and we were forced to downsize and relocate.
As races continue to grow and we continue to rebuild, we are hopeful to bring back the retail store sometime in the future.

- Why can't I use two promotional offers at one time?

You want the most value every time you shop with National Running Center! That's why you have the opportunity to take advantage of any special offers or promotions you receive, whether it's being offered to you via email or from our catalog.

Because our offers are so good, they cannot be combined. But that doesn't mean YOU don't have a choice! You can decide which offer will give you the biggest savings, and you can use that Web code or catalog code in your shopping basket to receive the discount.

If you need help deciding which offer will benefit you most, please let us know. You can be certain that when you order with National Running Center, you will get the best value, service and gear to meet all of your running needs.

- Do you ship Internationally?

We do not ship internationally. However, we do ship to military APO addresses. 

- Does National Running Center use cookies?

Yes. A cookie is a small piece of information stored by your web browser on your computer. Cookies provide a way for you to browse our online store, add items to your shopping cart; ultimately making your shopping more convenient for you.

You will be happy to know that cookies do not contain any personal information and they don't give National Running Center access to your computer. If you decide you would rather not utilize cookies, you should be able to update your browser to block acceptance of cookies.

- Why do I receive automated e-mails from National Running Center?

When you receive an automated email announcement from us, you've received the quickest method for us to communicate with you! Usually, our emails are part of a promotion or special offer where you can receive savings, discounts or great running information. If you would rather not receive these emails, click on the unsubscribe link at the bottom of the message and we'll make sure your name is removed from our mailing list. The following is a description of the automated E-mails you will receive from National Running Center:

Order Confirmation E-mails:
Order Confirmation- After receiving your credit card approval, our system will simultaneously generate an online confirmation of your order. 
National Running Center E-Team E-mails:
Special Promotional Offers- After joining our on-line E-Team, you too can enjoy the monthly offers we advertise to our E-Team members. 

- How do I make a return/exchange?

We're sorry if you have to return something to us. We want to make it as easy as possible for you. Below are several easy steps you can follow when returning an item to us.
  1. Log into your account on our website and request a return for your order (see further instructions below).
  2. Once your return request has been approved, fill out your return/exchange form (located on the back of your packing slip) and enclose with your return merchandise.
  3. Package up your return/exchange items within an appropriate shipping carton (do not use the shoe box as packaging).
  4. Insure and Mail your return/exchange back to us at the following address:

    National Running Center
    Attn: Returns Department
    1588 Heart Lake Road
    Jermyn, PA 18433

For FASTER DELIVERY on exchange orders, indicate that you want a 'refund' on your return form and simply order your new items direct from www.nationalrunningcenter.com, or call a Customer Service Specialist at 800.541.1773. today!

Please allow approximately 1-2 business weeks for processing exchanges or refunds.

You can count on us to do all we can to make sure you are totally satisfied each and every time you order with National Running Center.

Some return restrictions apply:**

**NOTE: We do not accept returns on items outside of our sixty-day return policy/ ninety-day defective return policy.
**NOTE: We do not accept returns on any and all undergarments, whether opened or unopened.
**NOTE: We will enforce a 10% restocking fee on any and all shoe boxes, dirty/excessively worn items, and for any damage that 
occurred due to customer mishandling.

- How do I order/use a National Running Center gift card?

Thank you for your interest in purchasing a National Running Center gift card. A National Running Center gift card is the best gift idea!

Click here to order your gift card

Ok, you have ordered the gift card, but how do you use it?

Once you've purchased your gift card, you will receive an email with your gift card number; this can be applied at checkout by entering the number into the appropriate box.

- Are the items in my shopping cart in-stock?

You want the most value every time you shop with National Running Center. Because our website is dynamic and consistently changing, there is a small chance that what you have ordered is out of stock. Should this occur, you will be contacted within 12 to 24 hours of your order's confirmation. One of our courteous customer service representatives will be happy to explain your ordering options. If you have further availability questions, please don't hesitate to contact us at 1.800.541.1773, or by e-mail at help@nationalrunningcenter.com

Every National Running Center order comes with a Ninety Day defective item return guarantee. That means if your item is deemed defective, you have ninety days from your purchase date to return the item to us for an exchange/refund.

However, we are required by law to limit our return policy on one category: Undergarments. All underwear items are non-returnable/ non-refundable.

Do you charge a restocking fee? No, in most cases we do not. We do, however, charge a restocking fee of ten percent to any highly-worn, dirty, and/or damaged items due to customer mishandling. If the shoe box is damaged and unusable a ten percent restocking fee will be adjusted in the refund/exchange amount.