Why isn't my PR Club working?
Always make sure you're signed into your account before placing your order to ensure you receive your PR Club membership benefits.Also, we no longer give out physical membership cards. Now when you log into your account on our website, all of your benefits will apply at checkout.
Why am I not getting my discount?
After you've placed your items in your cart, a small pop-up box in the lower-middle section of your screen will come up with multiple options; make sure you select the right one to ensure you receive the full discounts.For example: If you're a PR Club member, and there is an email promotion running, make sure you select "PR Club + Discount" from the pop-up box; this will combine your PR Club benefits and the current promotion.
Our goal is to always get your order shipped out to you as soon as possible; ideally with in 1-2 business days. However, all of our in-house staff also travel to the many race expos we attend across the country; which can sometimes leave us understaffed back at the warehouse.
Does National Running Center still have a retail store?
Our physical retail outlet is currently closed, but our online store remains open 24/7 for all your running needs.
Like many businesses, we faced challenges during the COVID-19 pandemic, particularly with the cancellation of running events that were central to our operations. As a result, we had to make the difficult decision to close our brick-and-mortar store and adjust our business model.
However, we're excited to share that you can still find us at over 150 running expos across the country! This allows us to continue serving our community in person while we work towards potentially reopening a permanent retail location in the future.
As running events continue to return and our business rebuilds, we remain optimistic about expanding our physical presence. We'll keep you updated on any developments.
Thank you for your understanding and continued support. Whether online or at an expo, we look forward to helping you achieve your running goals!
Remember, our online store is always open at www.nationalrunningcenter.com
Do you ship Internationally?
We do not ship internationally. However, we do ship to military APO addresses.Does National Running Center use cookies?
Yes. A cookie is a small piece of information stored by your web browser on your computer. Cookies provide a way for you to browse our online store, add items to your shopping cart; ultimately making your shopping more convenient for you.You will be happy to know that cookies do not contain any personal information and they don't give National Running Center access to your computer. If you decide you would rather not utilize cookies, you should be able to update your browser to block acceptance of cookies.
Why do I receive automated e-mails from National Running Center?
When you receive an automated email announcement from us, you've received the quickest method for us to communicate with you! Usually, our emails are part of a promotion or special offer where you can receive savings, discounts or great running information. If you would rather not receive these emails, click on the unsubscribe link at the bottom of the message and we'll make sure your name is removed from our mailing list. The following is a description of the automated E-mails you will receive from National Running Center:Order Update E-mails:
Whenever your order status is updated, you will receive an automated email sent to the email address you provided; from order confirmation to order shipped, you'll receive live updates on the status of your order.
National Running Center E-Team E-mails:
Special Promotional Offers- After joining our on-line E-Team, you too can enjoy the monthly offers we advertise to our E-Team members.
For FASTER DELIVERY on exchange orders, indicate that you want a 'refund' on your return form and simply order your new items direct from www.nationalrunningcenter.com, or call a Customer Service Specialist at 800.541.1773. today!
Please allow approximately 1-2 business weeks for processing exchanges or refunds.
Special Promotional Offers- After joining our on-line E-Team, you too can enjoy the monthly offers we advertise to our E-Team members.
How do I make a return/exchange?
We're sorry if you have to return something to us. We want to make it as easy as possible for you. Below are several easy steps you can follow when returning an item to us.- Log into your account on our website and request a return for your order (see further instructions below).
- Once your return request has been approved, fill out your return/exchange form (located on the back of your packing slip) and enclose with your return merchandise.
- Package up your return/exchange items within an appropriate shipping carton (do not use the shoe box as packaging).
- Insure and Mail your return/exchange back to us at the following address:
National Running Center
Attn: Returns Department
1588 Heart Lake Road
Jermyn, PA 18433
For FASTER DELIVERY on exchange orders, indicate that you want a 'refund' on your return form and simply order your new items direct from www.nationalrunningcenter.com, or call a Customer Service Specialist at 800.541.1773. today!
Please allow approximately 1-2 business weeks for processing exchanges or refunds.
Further instructions for requesting a return online: Once you are logged into your account, you will be taken to the Orders page. Here you can see all the past orders you have placed. Click on the order you wish to return; this page will show you the order details and status updates. Towards the top-right side of this page there will be two buttons where you can either "Buy Again" or "Request Return".
Click "Request Return", from there you will select the item(s) you wish to return, the reason you wish to return, and can add a note to request which item(s) to exchange for (if needing an exchange). Click "Request Return" again on the lower-right side of your screen.
Once your return is approved (notified via email), you may then ship your item(s) back to us.
You can count on us to do all we can to make sure you are totally satisfied each and every time you order with National Running Center.
Some return restrictions apply:**
**NOTE: We do not accept returns on items outside of our sixty-day return policy/ ninety-day defective return policy.
**NOTE: We do not accept returns on any and all undergarments, whether opened or unopened.
**NOTE: We will enforce a minimum 10% restocking fee on any and all shoe boxes, dirty/excessively worn items, and for any damage that occurred due to customer mishandling.
How do I order/use a National Running Center gift card?
Thank you for your interest in purchasing a National Running Center gift card. A National Running Center gift card is the best gift idea!Click here to order your gift card
Ok, you have ordered the gift card, but how do you use it?
Once you've purchased your gift card, you will receive an email with your gift card number; this can be applied at checkout by entering the number into the appropriate box.
Are the items in my shopping cart in-stock?
You want the most value every time you shop with National Running Center. Because our website is dynamic and consistently changing, there is a small chance that what you have ordered is out of stock. Should this occur, you will be contacted within 12 to 24 hours of your order's confirmation. One of our courteous customer service representatives will be happy to explain your ordering options. If you have further availability questions, please don't hesitate to contact us at 1.800.541.1773, or by e-mail at help@nationalrunningcenter.com
Every National Running Center order comes with a Ninety Day defective item return guarantee. That means if your item is deemed defective, you have ninety days from your purchase date to return the item to us for an exchange/refund.
However, we are required by law to limit our return policy on one category: Undergarments. All underwear items are non-returnable/ non-refundable.
Do you charge a restocking fee? No, in most cases we do not. We do, however, charge a restocking fee of ten percent to any highly-worn, dirty, and/or damaged items due to customer mishandling. If the shoe box is damaged and unusable a ten percent restocking fee will be adjusted in the refund/exchange amount.
Every National Running Center order comes with a Ninety Day defective item return guarantee. That means if your item is deemed defective, you have ninety days from your purchase date to return the item to us for an exchange/refund.
However, we are required by law to limit our return policy on one category: Undergarments. All underwear items are non-returnable/ non-refundable.
Do you charge a restocking fee? No, in most cases we do not. We do, however, charge a restocking fee of ten percent to any highly-worn, dirty, and/or damaged items due to customer mishandling. If the shoe box is damaged and unusable a ten percent restocking fee will be adjusted in the refund/exchange amount.
